Refund policy

Thank you for shopping with Mago. If you have any questions regarding your order, please contact us at info@studiomago.com.

We make every effort to display the colours of our products as accurately as possible on our website. However, colours may vary between computer monitors and devices, and we cannot guarantee that the colour displayed on your screen will accurately represent the actual product.

 

Please note that Mago does not offer returns or refunds. As we follow a made-to-order model, each piece is thoughtfully crafted only after an order is placed.

 

However, we offer exchanges only in the following circumstances:

• Size issue from our end: If the size received is different from the size ordered or there has been an error on our part.
• Manufacturing defect: If the product has a genuine manufacturing defect.

 

Please note that minor irregularities in prints, colours, textures, or patterns may occur as our products are hand-printed. These are inherent characteristics of the handcrafted process and will not be considered manufacturing defects. Items purchased on sale are not eligible for exchange or return.

 

We reserve the right to refuse an exchange request if the item is shipped after the 7-day exchange period or if the item is not in the same condition in which it was received.

 

All items must be returned in their original, undamaged packaging. We do not accept exchanges or returns for items that have been worn, altered, washed, stained, damaged, or otherwise used.

 

If an exchange is approved, the replacement will be processed according to product availability. Any applicable refund will be issued only through the same payment method used for the original purchase. Please note that original shipping charges and return shipping charges are non-refundable. Approved refunds will be processed within 7–15 days from confirmation of the refund.

 

The customer/shipper is responsible for making claims for packages that are lost or damaged during transit. Mago is not responsible for delays in shipping or delivery caused by circumstances beyond our control, including weather, natural events, or other unforeseen circumstances. Mago also does not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled during transit.

 

All products undergo quality control and are checked for defects before being shipped. If you receive an item with a manufacturing defect or an incorrect size due to an error from our end, please contact our customer service team immediately upon receiving the order with the necessary details and photographs.

 

By placing an order with Mago, you acknowledge and agree to the above Returns & Exchange Policy.